REFUND AND WITHDRAWAL POLICY
Version 1.1 · Effective Date: July 2, 2026
1. OVERVIEW
Audio Sommelier is operated by Egységmester Korlátolt Felelősségű Társaság (short name: Egységmester Kft.), 2330 Dunaharaszti, Gyóni Géza köz 8., Hungary, company registration number 13-09-162959, tax number 24291608-2-13. Audio Sommelier Premium is a €19 / month digital tasting guidance subscription billed through Stripe Managed Payments. Stripe or its applicable affiliate may act as Merchant of Record where applicable.
We provide digital educational tasting guidance only. We do not sell, ship, broker, supply, deliver, or include alcohol. Premium gives access to digital content, AI guidance, saved tasting memory and guided tasting tools.
2. EU/EEA 14-DAY RIGHT OF WITHDRAWAL
EU and EEA consumers generally have a 14-day right of withdrawal for distance contracts. Premium is a digital service subscription with immediate access. Before payment, you are asked to request immediate performance and to expressly consent to performance starting before the end of the 14-day withdrawal period.
Digital service (subscription access): withdrawing within the 14-day period remains possible even after performance has begun with your consent. In that case you pay a proportionate amount for the service provided up to the moment you informed us of your withdrawal (calculated against the total price of the current billing period), and the remainder of any payment is refunded.
Digital content (one-off downloads or other content not supplied on a tangible medium): where such content is supplied immediately with your prior express consent and acknowledgement, the withdrawal right for that content is lost once performance has begun.
If you have not consented to immediate performance and performance has not begun, you may exercise the statutory withdrawal right in full within 14 days by emailing hello@audiosommelier.pro.
More general EU consumer information is available from Your Europe.
3. HOW TO WITHDRAW OR REQUEST A REFUND
To exercise a withdrawal right or request a refund review, email hello@audiosommelier.pro from your account email address. Include your account email, your request, and any relevant Stripe checkout or subscription reference shown to you.
We will review the request against these terms, the Terms of Service, your digital content consent, Stripe transaction records and applicable consumer law. We respond within the period required by applicable law.
4. MODEL WITHDRAWAL FORM
If the statutory withdrawal right applies and has not been lost or limited by immediate digital content access, you may use the form below. Email it to hello@audiosommelier.pro.
To: Egységmester Korlátolt Felelősségű Társaság (Egységmester Kft.), 2330 Dunaharaszti, Gyóni Géza köz 8., Hungary, company registration number 13-09-162959, tax number 24291608-2-13, hello@audiosommelier.pro
I/We hereby give notice that I/We withdraw from my/our contract for the provision of the following service: Audio Sommelier Premium digital tasting guidance subscription.
Ordered on: [date]
Date of contract: [date]
Name of consumer(s): [your name]
Account email: [your Audio Sommelier account email]
Address of consumer(s): [your address]
Signature of consumer(s): [only if this form is notified on paper]
Date: [date]
5. CANCELLATION VS REFUND
You can manage or cancel future renewals through Profile / Manage Subscription, which opens the Stripe Customer Portal. Cancellation stops future renewal charges. It does not automatically refund digital content access already provided.
If you cannot access the portal, email hello@audiosommelier.pro from your account email address.
6. CONTACT
Questions about refunds, withdrawal rights, or cancellation can be sent to hello@audiosommelier.pro.